LIVE TV
ZEE Business
ZEE BUSINESS
हिंदी में पढ़ें  हिंदी में पढ़ें
Live TV
Live TV
  • Home
  • Personal Finance
    • PPF
    • Mutual Funds
    • Income tax
    • EPFO
    • Income Tax Calculator
    • Personal Loan Calculator
    • Car Loan Calculator
    • Home Loan Calculator
    • SIP calculator
    • SWP Calculator
    • MF Returns Calculator
    • Lumpsum Calculator
  • India
    • Companies
    • Property
    • Startups
    • Uidai
  • Economy
    • Aviation
  • Tech
    • Mobiles
    • Apps
  • Auto
    • Cars
    • Bikes
  • Markets
    • Commodities
    • Currency
  • Jobs
  • Indian Railways
  • World
    • Economy
    • Politics
    • Markets
  • videos
  • photos
  • Authors
  • More ...
    • VIDEOS
    • PHOTOS
Read in App
Business News » Companies News

How Jio, Airtel, Vodafone, Idea fare in TRAI Quality of Service survey

A survey conducted by TRAI in the regions of Karnataka, Delhi and MP showed the Quality of Service of all telcos in India.

  • Twitter
  • Facebook
  • Linkedin
  • whatapp
  • View in App
How Jio, Airtel, Vodafone, Idea fare in TRAI Quality of Service survey
Number of successful calls in MP were only 11.7% of the total calls made whereas in Delhi and Karnataka this rate was even lower at 8.7% and 7.4% respectively. Image Source: IANS
Written By: ZeeBiz WebTeam
Updated: Wed, Aug 09, 2017
02:43 pm
Mumbai, ZeeBiz WebDesk
RELATED NEWS
Reliance Jio average 4G speed tops TRAI MySpeed test for seventh month in a row Reliance Jio average 4G speed tops TRAI MySpeed test for seventh month in a row
Call drop way above benchmark; meet with telcos next week: TRAI Call drop way above benchmark; meet with telcos next week: TRAI
Increasing internet penetration to boost revenue from data services for telcos Increasing internet penetration to boost revenue from data services for telcos
Telecom operators 'spam' customers for 'mammoth' Aadhaar re-verification Telecom operators 'spam' customers for 'mammoth' Aadhaar re-verification
Mobile data consumption to grow four-fold but Wi-Fi may ground operator revenues Mobile data consumption to grow four-fold but Wi-Fi may ground operator revenues
Key Highlights
  • More than 50% customers are dissatisfied with telcos services.
  • None of the telecom service providers met the Quality of Service benchmarks.
  • Call drop rates were abysmal in Karnataka, Delhi and MP.

Indian customers are not satisfied with telecom operators’ service, a survey by Telecom Regulatory Authority of India (TRAI) revealed on Tuesday.

Through an interactive voice response system (IVRS) TRAI conducted a survey in the regions of Delhi-NCR, Karnataka and Madhya Pradesh in the month of February.

“The survey shows that none of the service providers have met the Quality of Service benchmarks for the five prescribed parameters for which customer perception of service is assessed,” the report said.

Customers were asked questions on seven parameters on which their perception of telcos service was assessed against the benchmarks such as satisfaction with provision of service, billing performance, network performance, reliability and availability, maintainability, supplementary and value added service, help services, overall service quality.

The benchmark of each parameter ranged above 90% mark which none of the operators fulfilled, the report showed.

“The above Table shows that more than 50% customers are dissatisfied with the services provided in these service areas, except for DND registration in all LSAs, voice quality in Karnataka and Mobile Number Portability in Madhya Pradesh. The worst dissatisfaction is in the two areas of Data Speed and network, signal and coverage,” the report said.

Operator wise, Reliance Communications and MTNL recorded lowest survey scores in all regions surveyed.

In the matter of data services, Jio, Airtel, Vodafone and Idea ranked scored an average score in all three areas.

However, for ‘Call Charges made by operator’ the telcos had lowest scores in different regions.

Number of successful calls in MP were only 11.7% of the total calls made whereas in Delhi and Karnataka this rate was even lower at 8.7% and 7.4% respectively.

Get Latest Business News, Stock Market Updates and Videos; Check your tax outgo through Income Tax Calculator and save money through our Personal Finance coverage. Check Business Breaking News Live on Zee Business Twitter and Facebook. Subscribe on YouTube.

TAGS:
Quality of serviceCall Dropsdata servicesTelcostelecom operatorsAirtelVodafoneIdeaReliance JioReliance CommunicationMTNLTRAI surveyTelecom Regulatory Authority of IndiaTelecom
RELATED NEWS
Reliance Jio average 4G speed tops TRAI MySpeed test for seventh month in a row Reliance Jio average 4G speed tops TRAI MySpeed test for seventh month in a row
Call drop way above benchmark; meet with telcos next week: TRAI Call drop way above benchmark; meet with telcos next week: TRAI
Increasing internet penetration to boost revenue from data services for telcos Increasing internet penetration to boost revenue from data services for telcos
Telecom operators 'spam' customers for 'mammoth' Aadhaar re-verification Telecom operators 'spam' customers for 'mammoth' Aadhaar re-verification
Mobile data consumption to grow four-fold but Wi-Fi may ground operator revenues Mobile data consumption to grow four-fold but Wi-Fi may ground operator revenues

LATEST NEWS

TOP Gainer on Nifty, Wipro shares zoom nearly 10% on strong results, Sharekhan pegs target at Rs 510

New Covid 19 office guidelines for central government employees: Check fresh notice by MHA

Oppo A74 5G set to launch under Rs 20K on THIS date - Check specifications, features and more

Radhakishan Damani portfolio stocks: This chemical counter has reported 68% profit; check what experts have to say

IMD monsoon 2021 outlook: Good news! Rains to be normal this year, says weatherman

Karnataka SSLC Exam 2021 Latest News Today: Will the Karnataka SSLC exams get CANCELLED like CBSE board exam 2021? -Check what education minister S Suresh Kumar SAID

SBI Recruitment 2021: Apply for BIG salary! Vacancies announced, are you eligible? Apply now

UP Board exams 2021 postponed again; Haryana cancels Class 10 exam, to hold Class 12 exam on later date

ICICI Bank, Axis Bank, and HDFC Bank: Technical details highlighted for readers

Gold price today: Yellow metal crosses Rs 47,000-mark—Here is what expert recommends

  • India News
  • World News
  • Companies News
  • Market News
  • Personal Finance News
  • Technology News
  • Automobile News
  • Small Business News
  • Income Tax Calculator
  • Live TV
  • Videos
  • Photos
  • Author
  • Rss Feed
  • Advertise with us
  • Privacy Policy
  • Legal Disclaimer

Latest Trending Updates

  • EPFO
  • Budget 2020
  • Income Tax Return
  • Auto Expo 2020
  • Home Loan
  • Business News

Trending Topics

  • Income Tax
  • income Tax Calculator
  • 7th Pay Commission
  • Reserve Bank of India
  • GST
  • Latest Business News

Follow us on

zeebiz
zeebiz

Partner Sites

  • Zee News
  • Hindi News
  • Marathi News
  • Bengali News
  • Tamil News
  • Malayalam News
  • Gujarati News
  • Telugu News
  • Kannada News
  • DNA
  • WION
Copyright © Zee Media Corporation Ltd. All rights reserved