IRCTC refund rules: Man wins big train ticket cancellation charges battle against Indian Railways
IRCTC refund rules: The consumer dispute redressal commission reportedly ordered the IRCTC to refund the complainant’s ticket amount of Rs 1,855, besides asking the firm to pay another sum of Rs 7,500 towards the consumer's mental agony and Rs 2,500 towards his litigation charges.
The forum also directed the IRCTC that it was mandatory for it to refund the amount as the consumer could not avail of its services, and denial of the same was deficiency of service. Image source: Reuters