Technology has made the authentication process easier in delivering services to customers digitally but a lot still needs to be done, financial services firm Kaleidofin co-founder Sucharita Mukherjee said today.
"It has been pretty transformational, earlier the whole business of authenticating was very-very inefficient. Aadhaar indeed has made a very big difference because today when we are delivering financial services through personalising each customer.. we can do e-KYC and sign contracts completely digitally without the movement or any sort of paper because the legal framework allows that," Mukherjee said.
She was speaking at a panel discussion on 'Making Markets Work for the Poor' organised by the Bill & Melinda Gates Foundation here today.
She also stressed on making financial products based on pro-poor model so that the benefits reach the lower rung of the people.
There are only a few people who are actually adaptable to technology, she added.
Kaleidofin partners with financial service providers across credit, insurance, savings and investments.
(This article has not been edited by Zeebiz editorial team and is auto-generated from an agency feed.)